Privacy Policy

At VERELST Health and Performance Clinic (further referred to as VERELST CLINIC) we take the privacy of your data very serious and we confirm that we apply the new European Data Protection Regulation (GDPR).

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Verelst Health & Performance Clinic. This policy is not applicable to any information collected offline or via channels other than this website. By using our website, you hereby consent to our Privacy Policy and agree to its terms.

These are the main points in relation to the products and services you have contracted with VERELST CLINIC:

• We will analyse the risks that each data processing can have, which      will allow us to decide which security measures should be applied at all      times. We are at your disposal to answer any questions related to the      processing of your personal data by email to info@verelst-clinic.com
• At VERELST CLINIC we take all measures at our disposal to prevent      cyber-attacks. However, if there is a breach in our security that affects      your personal data, we will contact the Spanish Data Protection Agency to      help us manage the incident and inform you about the incident if the      situation is serious. 
• Sometimes, to provide you with our services, we subcontract to      specialized companies (for example, courier companies), which may have      access to your personal data to carry out their work. In any case, we      apply a rigorous process of selecting suppliers, to ensure that they      comply with data protection regulations.

Who is responsible for the processing of your personal data?

The responsible for the processing of your personal data is Verelst Health & Performance Clinic SL, Avda. Del Rotary Intl. 5, Edif. Tembo 23, 29660 Puerto Banús – Marbella, Spain.

How have we obtained your data and what data will we use?

The personal data we treat comes from the interested party.

Some of these data are these:

1.- Email: through it we can communicate with you and keep you informed about updates. You always have the possibility to unsubscribe from our emails.

2.- Name and Surname / Company name: with these data we can invoice our services. It is important that these data are completely real given the legal and fiscal obligations that we must fulfil.

3.- DNI / NIF: as in the previous case, it helps us to invoice you for our services.

4.- Postal / fiscal / social address: it is essential that we know your address for tax and logistic purposes.

5.- Contact telephone: to have a better communication with our clients, we can request a contact number and thus offer you a personalized attention.

6.- Payment data: these data are necessary to perform the payment transactions of our services.

The means of payment we use are the following:

– PayPal: this means of payment is very popular. On checkout, when you click on the PayPal button you are redirected to the PayPal platform and its secure environment. Verelst-clinic.com does not manage any data within this platform. For more information about PayPal’s privacy policy: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

– Debit or credit card: we use the STRIPE payment gateway. The privacy policy of this platform is public and can be consulted at https://stripe.com/es/privacy

What are we going to use your Personal Data for?

We will use your Personal Data for the following purposes:

1. Provision of the Service: The processing of your Personal Data is      necessary so that we can provide you with our service, and manage the      creation of your account. You can modify the Personal Data that you have      provided at any time by simple request to email info@verelst-clinic.com
2. Carry out marketing actions: We will use your Personal Data to send you news, products and promotions related to VERELST CLINIC.

In any case, keep in mind that you can unsubscribe from these communications at any time. To do this, you simply have to click on the “Unsubscribe” link in any of the communications.

1. Improve our service: At VERELST CLINIC we work permanently on the      improvement of the Application and the Website and, for this reason, we   carry out tests, investigations and analytical studies and develop new  products that end up improving the quality of the Service. They allow us to optimize it, make it more functional and adapt it to your needs (by offering, for example, the option to enter your preferences, the chosen configuration or your frequent places). Such works require many times the      use of some of your Personal Data.
2. Prevent fraud: To prevent potential fraud against you and against  VERELST CLINIC, we have implemented measures that make our Platform a safe      place.
3. Consult your opinion about VERELST CLINIC: We find it very useful      to know your opinion about us in order to make strategic decisions that      make us a company aligned with the interests and concerns of our users.      Therefore, in some moments we can ask you to respond to a simple survey to      know what your perception is about us. Keep in mind that we are interested      in knowing the opinion of our users in a statistical way. Therefore, when      we receive your opinion we will proceed to pseudonymize it, that is, your      answers will only be associated with a code. Afterwards, we will deliver      the pseudonymized information to the entity that helps us to carry out      these studies so that it can analyse it together with the opinions of many      other users and can elaborate a statistical study about the image and      perception that you have about VERELST CLINIC.

Of course, you will not have to give us your opinion if you do not want to.

How long will we keep your Personal Data?

The period of conservation of your Personal Data depends on each of the purposes for which we use them. In the following paragraph we indicate you during how long or until what moment we will conserve your data in relation to each one of the purposes:

1. Provide the Service: We will use your Personal Data until you      decide to stop using our Service. Please note that, if there is an issue      pending resolution related to the Service, we will try to resolve it      before you can unsubscribe.
2. Perform marketing actions: We will use your Personal Data until you      request that we stop doing so, regardless of whether you continue to use      our Service or have unsubscribed. Keep in mind that you can ask us to stop      sending you news, offers and personalized promotions at any time by email      to info@verelst-clinic.com
3. Improve our service and opinion on VERELST CLINIC: We will use your      Personal Data until you decide to stop using our Service. While you do not      unsubscribe, we will continue to treat your Personal Data for this      purpose.
4. Prevent fraud: As in the previous case, we will use your Personal      Data until you decide to stop using our Service. While you do not      unsubscribe, we will continue to treat your Personal Data for this      purpose.

Why is it permissible for us to use your Personal Data?

In VERELST CLINIC we only use your Personal Data in a lawful manner, as required by the applicable regulations in the matter. For this, we need to have a sufficient legal basis. Below we indicate what is the legal basis, that is, why is it permissible for us to use your Personal Data for each of the purposes described in the previous section.

1. Providing the Service: Using your Personal Data is necessary to be      able to execute the contract that unites us with you from the moment you      accept our Terms and Conditions. Otherwise, you will not be able to enjoy      the Service.
2. Perform marketing actions: We will use your Personal Data to send      you news, offers and promotions based on your profile only if you have      given us your consent to do so. The communications that we send you can be      made through email, SMS, apps, etc. Remember that you can ask us at any      time to stop sending you these personalized communications.
3. Improve our service: We consider that in VERELST CLINIC we have a      legitimate interest to carry out tests, investigations and analytical      studies that improve the quality of our Service, allow us to make it more      functional and adapt it to your needs. In our opinion, this treatment also      benefits you directly, since you will be able to enjoy a Service that      resolves your needs with greater precision.
4. Prevent fraud: We also understand that in VERELST CLINIC we have a      legitimate interest to try to prevent potential fraud related to the      Service. This treatment is positive for VERELST CLINIC and also for you,      since it will allow us to use procedures that try to avoid fraudulent use      of the Service.
5. Consult your opinion on VERELST CLINIC: We believe that we have a      legitimate interest to know the perception that you have about VERELST CLINIC,      since it will allow us to make strategic decisions that adapt to the needs      and concerns of all our users. In addition, we understand that the use of      your Personal Data for this purpose is compatible with the provision of      the Service.

Will we share your Personal Data with third parties?

Yes. In order to provide the Service with the highest quality, we need to share your Personal Data with, for example, messaging companies and with other collaborating entities of VERELST CLINIC, with external providers that help us with different issues related to the Service and with third parties. The volume and type of personal data that we share is minimal: it is limited to those strictly necessary for the fulfilment of our service, and comply with the rest of its legal obligations. We make sure that all our suppliers that can access any of your Personal Data act in a confidential and loyal way, complying with the applicable data protection regulations. To this end, we require you to formalize with us specific agreements that regulate the use by you of your Personal Data.

What are your rights in data protection issues?

As a user of VERELST CLINIC, you have a series of rights so that you can decide and control at all times how we use your Personal Data. You can exercise these rights at any time and for free (unless your request is excessive or unfounded). To exercise one of your rights, you simply have to do it through the email info@verelst-clinic com. So that we can meet your request, we need to make sure that it really is you, so it is possible that we request some type of document; we would also appreciate if you could indicate the right you wish to exercise. If your request does not meet the above requirements, we will ask you to fill it out.

In particular, you have the following rights:

Access. You can ask us to indicate if we are using your Personal Data or not; In case we are using them, we will also transfer additional information such as what personal information we have about you, what we are using them for, the entities with which we share them, the period during which we will keep your data or if we are doing profiles, among other issues.

Rectification. You can ask us to modify some of the Personal Data we have about you to be accurate and up-to-date.

Suppression. You can ask us to delete the Personal Data we have about you when they are no longer necessary for the purpose for which we use them, when you withdraw your consent, in the case that we only try to develop purposes based on it.

Limitation. You can ask us to temporarily restrict the use of your Personal Data when you consider your data to be inaccurate, until we verify or update it (keep in mind that, in the meantime, you will not be able to enjoy the Service).

Claim. You can file a claim with the competent control authority on data protection. In your case, the competent authority is the following: Spanish Agency for Data Protection.

Opposition. You can object to us using your data for any of the purposes listed. We especially want to remind you that you can ask us to stop analysing your profile to send you promotional communications.

Will we update this Privacy Policy?

It’s possible. Please note that, if for any reason we decide to make any changes to our Privacy Policy, we will inform you promptly before the changes become applicable. This way you can know how we intend to use your Personal Data before we start doing it.

Cookies policy

What are cookies?

A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their computer and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.

Why does this website use cookies?

This website uses cookies for a variety of purposes, including:

Analysis: are those cookies that, treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by the users of the service. To do this, we analyse your browsing on our website in order to improve the user experience.

Advertising: are those cookies designed to offer advertisements that show products and / or personalized banners that, taking into account the most recent browsing habits, could be of interest.

Log Files

Verelst Health & Performance Clinic follows a standard procedure of using log files. These files log visitors when they visit websites as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.